FAQ
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept secure payments through PayPal and Afterpay.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Please allow up to 1-2 business days for your order to be processed for shipping. All Good Off-Road is run by a small team, and we make every effort to fulfill orders as quickly as possible.
Click the 'Shipping' link at the bottom of any page to view our shipping policy.
WHERE DO YOU SHIP FROM?
All orders are sent from our warehouse in Moorabbin, Victoria, Australia.
CAN I COLLECT MY ORDER IN PERSON?
We do not currently offer local pickup, sorry.
DO YOU HAVE A PHYSICAL STORE LOCATION?
At this time, All Good Off-Road operates exclusively as an online store. We do not have a physical retail location.
DO YOU SHIP OVERSEAS?
Yes, we do ship overseas. We offer international shipping to bring our high-quality 4x4 parts to customers around the world. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.
WHAT IS YOUR RETURNS POLICY?
Click the 'Returns' link at the bottom of any page to view our returns policy.
DO YOU OFFER INSTALLATION SERVICES?
No, at this time, we do not provide installation services. However, most of our products come with detailed installation instructions. If you encounter any difficulties, our customer support team is here to assist with guidance and troubleshooting
ARE ALL OF YOUR PRODUCTS AUSTRALIAN MADE?
All of our sheet metal and wiring products are proudly made in Australia.
While we strive to support local manufacturing, not all of our products are exclusively Australian-made. We are committed to providing high-quality products, and the origin of each product is clearly specified on the individual product pages.
WHAT MATERIAL DO YOU USE?
For our sheet metal parts, we predominantly use stainless steel. We believe that stainless steel is the perfect material to withstand the harsh Australian conditions. This material offers several key benefits, including corrosion resistance, durability, aesthetic appeal, and a high strength-to-weight ratio. We choose not to apply top coating, relying on the inherent qualities of stainless steel to provide lasting protection against the elements. Additionally, we use stainless steel hardware for the same reason. This ensures durability and longevity for our products in rugged off-road environments.
DO YOU MAKE CUSTOM/CUSTOMISED PRODUCTS?
Unfortunately, we're not set up to take on custom work.
DO YOU OFFER A POWDERCOAT FINISH?
No, we do not currently offer a powder coat finish on our sheet metal products.
ARE YOUR 4x4 PARTS COMPATIBLE WITH ALL VEHICLE MAKES AND MODELS?
While our parts are designed to fit a wide range of 4x4 vehicles, it's essential to check the product specifications and compatibility information provided on each product page. If you have specific questions, feel free to email our customer service team.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our customer service team via email at info@allgoodoff-road.com or by filling out the contact form on our website. We aim to respond to inquiries within 24 hours.